Refund policy

We at Abstract Studios strive to provide you with high-quality products and exceptional customer service. We understand that sometimes, despite our best efforts, a product may arrive damaged. In such cases, we are more than happy to assist you with a return. Please review our return policy below:

1. Damaged Product Eligibility:

   • Returns are only accepted for products that have arrived damaged.
   • Damages caused by customer misuse, improper care, or wear and tear are not eligible for returns.

2. Reporting Damaged Products:

   • To initiate a return, please notify us within 7 days from the date of product delivery.
   • Contact our customer support team via 4bstr4ctstudi0s@gmail.com and provide your order number, a description of the damage, and any supporting evidence (such as clear photographs).

3. Return Process:

   • Upon receiving your request, our customer support team will guide you through the return process.
   • We may require you to ship the damaged product back to us for inspection, or we may request additional information to assess the damage.
   • Please ensure that the item is securely packaged to avoid further damage during return shipping.

4. Refund or Exchange:

   • Once we receive and inspect the damaged product, we will notify you of the eligibility for a refund or exchange.
   • If a refund is approved, we will initiate the refund process within 7 business days using the original payment method.
   • If an exchange is preferred, we will work with you to replace the damaged product with an identical item, subject to availability.

5. Shipping Costs:

   • If the return is due to a damaged product, we will bear the cost of return shipping.

6. Condition of the Returned Product:

   • The damaged product must be returned in its original condition, along with any accessories, tags, or packaging it came with.
   • Failure to return the item in its original condition may result in a deduction from the refund amount or rejection of the return.

7. Customer Support:

   • Our customer support team is here to assist you throughout the return process. If you have any questions or concerns, please contact us via 4bstr4ctstudi0s@gmail.com during our business hours.

Thank you for choosing Abstract Studios. We value your satisfaction and are committed to resolving any issues promptly and fairly.